HomeProp for tenants
Hayden is HomeProp's concierge -- on call day and night to log a maintenance request, answer a lease question, or get you to a real person. Talk or type; Hayden does both.
Chat with HaydenHayden — HomeProp
Hayden is HomeProp's AI assistant. He will log maintenance requests right now, answer lease questions, and connect you to a person when you need one.
Hayden can talk or type. Voice uses your microphone; text works without one.
Prefer to talk to a human? Call (844) 960-4527 or email management@homeprop.com.
Maintenance
Your request never sits in an inbox.
Whether you tell Hayden or use the tenant portal, a real work order exists in our system immediately -- not a message waiting to be read.
AI reads every request around the clock and flags how urgent it really is.
Flooding, gas, no power, a security problem -- our on-call team's phones ring at any hour. This is not a metaphor.
Vendors accept the job with one tap, and the manager who sent them is alerted the moment they respond. If a vendor can't get there fast enough, we know right away and re-dispatch.
Every open request is re-checked every ten minutes on our Operations Control Board. Nothing gets forgotten, because nothing depends on memory.
Fire, a gas smell, or anything life-threatening: call 911 first. Then call us so we handle the property side. For urgent property emergencies -- burst pipes, flooding, no power -- report it immediately through Hayden, the portal, or (844) 960-4527, any hour. Our team is paged for real emergencies 24/7.
Rent payments
Rent is paid online through the secure Propertyware tenant portal. Log in, pick a payment method, and submit -- or set up autopay once and never think about it again.
Pay rent in the tenant portal →You will log in to the secure Propertyware tenant portal -- a separate login from this site, opening in a new tab.
Inside the portal, schedule recurring autopay so your rent is paid automatically on the same day each month. Change or cancel it any time.
Pay by bank transfer (eCheck/ACH) or card. The methods available to you and any card processing fee are shown at checkout in the portal.
Use the credentials your HomeProp leasing contact set up at lease signing. Forgot your password? Use the portal's Forgot Password link. Still stuck? Ask Hayden or call (844) 960-4527.
Hayden handles maintenance and quick lease questions in this chat. For lease document downloads, full payment history, and payment-method updates, log into the Propertyware tenant portal directly.
Log into Tenant Portal →The Propertyware portal is a separate login from this site. Use the credentials your HomeProp leasing contact provided when you signed your lease.
Review HomeProp’s rental qualifying criteria — identity, income, credit, criminal, and rental-history standards — before you apply.
View Qualifying Criteria →Hayden is the front door. Behind him is a real team that runs your home.
MAINTENANCE
Tell Hayden what is going on and a real work order exists that moment. See exactly what happens after you report a problem.
COMMUNICATION
Real people on the other end. Chat or talk to Hayden any hour; call or text during business hours and a person answers. We get back within one business day, always.
PEOPLE
Hayden knows when to hand off. Ask for a person -- or press 0 on a call -- and you're transferred to our team. If you ask for a callback, it becomes a tracked task on our operations board with your name on it. Callbacks at HomeProp can't be forgotten, because our system doesn't let them be.