Maintenance, answered
The 2 a.m. standard
Every maintenance request is triaged by AI within minutes - real emergencies wake our team up.
When a maintenance request arrives - through our tenant portal, or through Hayden, our AI concierge - it doesn't sit in an inbox waiting for business hours. Within minutes, AI reads it and answers one question we take seriously: is this worth waking someone at 2 a.m.?
Burst pipe flooding the kitchen? Gas smell? Our system doesn't send an email and hope. It calls and texts our on-call team - at any hour - until a human is moving. A dripping faucet? It's on the board, prioritized, and handled in daylight, without billing you for an overnight emergency that wasn't one.
That's the difference between software that logs problems and an operation built to answer them.
Dispatch that can't go quiet
A work order at HomeProp is never "sent and forgotten."
When we dispatch a vendor, they confirm the job with one tap - accept, decline, started, completed - and every response instantly alerts the manager who dispatched them. A vendor who can't get there fast enough on an urgent job? Flagged immediately, so we re-dispatch instead of discovering the delay on Monday. The loop stays closed from "reported" to "done," and you can see it.




