For Renters
Many of the most common home issues take about five minutes to fix yourself — here’s how, with official video walkthroughs.
Under your lease, items like these are typically the renter’s responsibility to handle — here’s how, with short video walkthroughs.
If a service vendor is dispatched for an item that’s your responsibility under your lease, the service call may be billed to you.
If a breaker or GFCI trips again right away, stop — submit a work order instead.
Anything beyond the fixes above: submit a work order and we’ll take it from there — or use the Tenant Portal.
Treat these as emergencies — do not wait, and do not DIY:
For a life-safety emergency (gas, fire, flood), call 911 first. For an urgent property emergency, call (844) 960-4527.
Attempt only what you’re comfortable with; your lease governs maintenance responsibilities. When in doubt, submit a work order — that’s what we’re here for.